Fast, Secure Global Delivery
At Virelaev, we understand that you’re excited to receive your beautiful jewelry, and we’re committed to getting your order to you quickly and safely. Our comprehensive shipping policy ensures a smooth delivery experience from our facility to your door.
�� Shipping Origins & Destinations
Our Fulfillment Center
- Location: Shenzhen, China – Global jewelry manufacturing hub
- Facility: State-of-the-art packaging and quality control center
- Operations: 24/7 processing during business days
- Standards: International shipping and quality certifications
Delivery Coverage
- Primary market: United States (all 50 states)
- Alaska & Hawaii: Included with standard shipping options
- US territories: Puerto Rico, US Virgin Islands, Guam
- Military addresses: APO/FPO/DPO addresses accepted
- International expansion: Additional countries coming soon
⏱️ Processing Time
Standard Processing: 2-3 Business Days
What happens during processing:
- Order verification: Payment confirmation and fraud screening
- Inventory allocation: Items reserved and located in warehouse
- Quality inspection: Every piece examined for defects or damage
- Professional packaging: Secure, protective packaging applied
- Documentation prep: Customs forms and shipping labels created
- Final quality check: Complete order review before shipment
Factors Affecting Processing
- Custom items: Personalized jewelry may take 5-7 business days
- High-value orders: Orders over $500 may require additional verification
- Peak seasons: Holidays may extend processing by 1-2 days
- New releases: Popular new items may have extended processing times
- Quality holds: Rare quality issues may delay individual orders
�� Shipping Speed Options
Standard International Shipping (Most Popular)
- Delivery time: 7-12 business days
- Cost: FREE on orders $75+ / $9.99 on orders under $75
- Tracking: Full tracking provided throughout journey
- Insurance: Included up to full order value
- Signature: Required for orders over $200
Express International Shipping
- Delivery time: 5-8 business days
- Cost: $19.99 for all order values
- Tracking: Real-time updates with SMS notifications
- Insurance: Enhanced coverage up to $1000
- Signature: Required for all express orders
- Priority processing: Expedited through all checkpoints
Priority Express Shipping
- Delivery time: 3-5 business days
- Cost: $29.99 for all order values
- Tracking: Premium tracking with phone notifications
- Insurance: Full coverage up to $2000
- White glove service: Priority handling throughout process
- Saturday delivery: Available in most areas
�� International Shipping Details
Customs & Documentation
- Professional handling: All customs paperwork completed accurately
- Proper declarations: Honest value and description declarations
- HS codes: Correct harmonized system codes for jewelry
- Invoice inclusion: Commercial invoices included with packages
- Compliance: Full compliance with international shipping regulations
Duties & Taxes
- US customers: Most jewelry under $800 is duty-free
- International customers: Duties and taxes may apply (customer responsibility)
- Customs delays: May add 1-3 days to delivery timeframe
- Broker fees: Some carriers may charge additional brokerage fees
- Value thresholds: Different countries have different duty-free limits
�� Tracking & Notifications
Tracking Information Provided
- Tracking number: Emailed within 24 hours of shipment
- Multiple platforms: Track on our website or carrier sites
- Regular updates: Position updates every 24-48 hours
- Milestone notifications: Key checkpoints throughout journey
- Delivery confirmation: Photo proof of delivery when available
Notification Options
- Email updates: Standard tracking notifications
- SMS alerts: Text message updates for express shipping
- App notifications: Carrier app notifications when available
- Account portal: Real-time status in your account dashboard
- Customer service: Call for status updates anytime
�� Delivery Requirements
Standard Delivery
- Availability required: Adult must be present for signature orders
- Safe delivery: Packages under $200 may be left if secure
- Multiple attempts: Carriers will attempt delivery 2-3 times
- Pickup options: Packages held at local facilities after failed delivery
- Delivery instructions: Special instructions can be provided
Address Requirements
- Complete addresses: Street number, name, apartment/suite numbers
- Accurate information: Delivery delays caused by wrong addresses
- Phone numbers: Required for delivery coordination
- Business addresses: Include company name and hours
- Special instructions: Gate codes, building access, preferred locations
�� Package Security & Insurance
Security Measures
- Discreet packaging: No indication of jewelry contents on exterior
- Tamper-evident seals: Clear signs if package has been opened
- Protective materials: Bubble wrap, jewelry boxes, anti-tarnish pouches
- Weight verification: Packages weighed and verified before shipping
- Photo documentation: Pre-shipment photos for high-value orders
Insurance Coverage
- Automatic inclusion: All orders insured for full value
- Claims process: Simple process for lost or damaged packages
- Investigation support: We handle all carrier investigations
- Replacement guarantee: New items sent for verified losses
- No extra cost: Insurance included in shipping prices
⚠️ Shipping Delays & Issues
Common Delay Causes
- Weather conditions: Severe weather affecting flights and ground transport
- Customs processing: Busy periods may slow customs clearance
- Peak seasons: Holidays and promotional periods increase volume
- Carrier delays: Issues beyond our control with shipping partners
- Address issues: Incorrect or incomplete delivery information
What We Do About Delays
- Proactive communication: Updates when delays are identified
- Alternative solutions: Expedited shipping upgrades when possible
- Carrier coordination: Direct communication with shipping partners
- Customer support: Dedicated help for shipping-related issues
- Compensation: Service credits for significant delays on our end
�� Special Shipping Considerations
Holiday Shipping
- Extended processing: 3-4 business days during peak seasons
- Cutoff dates: Published deadlines for Christmas and major holidays
- Express recommendations: Faster shipping during busy periods
- International timing: Earlier cutoffs for international destinations
- Gift coordination: Special handling for holiday gifts
Weather-Related Delays
- Winter storms: Snow and ice can delay ground transportation
- Hurricane season: Tropical weather may affect flight schedules
- Extreme temperatures: Very hot or cold weather may slow processing
- Regional issues: Localized weather events affecting specific areas
- Communication: Updates provided when weather impacts deliveries
�� Shipping Support
Contact Information
- Email: support@virelaev.shop
- Subject line: Include “Shipping Question” or “Tracking Issue”
- Order number: Always include for faster assistance
- Tracking number: Provide when inquiring about specific shipments
- Business hours: Monday-Friday, 9 AM-6 PM EST
Common Shipping Questions
- Delivery status: Where is my package and when will it arrive?
- Address changes: Can I modify delivery address after shipping?
- Customs issues: Help with customs delays or requirements
- Delivery problems: Package not delivered or delivered incorrectly
- Shipping upgrades: Can I pay to make my order ship faster?
Shipping Guarantee If your order doesn’t arrive within our stated timeframe, we’ll make it right with either a replacement shipment or full refund. Your satisfaction with our shipping service is just as important as your satisfaction with our jewelry.
Emergency Shipping For urgent needs (weddings, anniversaries, special events), contact us immediately. We may be able to expedite processing and arrange special shipping solutions.
Contact support@virelaev.shop for any shipping questions or assistance. We’re committed to getting your jewelry to you safely and on time!