Your Jewelry Concierge Team Awaits ����
At VIRELAEV.SHOP, exceptional customer service isn’t just a goal – it’s our passion. Our dedicated concierge team combines jewelry expertise with genuine care to ensure every interaction exceeds your expectations.
�� Primary Contact Channel
Email: support@virelaev.shop
Response Time Commitments:
- Standard inquiries: 6-12 hours during business days
- Urgent matters: 2-4 hours for time-sensitive issues
- Quality concerns: 1-2 hours for defective or damaged items
- Order modifications: 1 hour during business hours
⏰ Customer Service Hours
Live Support Hours
- Monday – Friday: 8:00 AM – 8:00 PM EST
- Saturday: 10:00 AM – 6:00 PM EST
- Sunday: 12:00 PM – 5:00 PM EST
- Holiday hours: Posted on website and social media
�� Live Chat Support
Available on our website during business hours for immediate help with:
- Quick product questions: Materials, sizing, availability
- Order status updates: Real-time order and shipping information
- Website navigation: Help finding specific items or features
- Styling advice: Immediate recommendations and tips
- Technical support: Login issues or checkout problems
�� Social Media Support
Instagram: @virelaev.shop ��
- Direct messages for private inquiries
- Story responses for quick questions
- User-generated content features
- Weekly styling tips and product showcases
Facebook: @VirelaevJewelry ��
- Messenger support for full customer service
- Community discussions about trends and care
- Event announcements and special offers
�� Specialized Support Services
Personal Styling Consultation ��
- One-on-one styling consultations
- Wardrobe coordination advice
- Occasion planning assistance
- Investment guidance for building collections
Custom Order Assistance ��
- Design consultation services
- Material selection guidance
- Timeline coordination for special events
- Progress updates during creation
�� How We Can Help You
Order Management ��
- Order tracking and delivery information
- Modification requests and address changes
- Rush processing for urgent orders
- Split shipments coordination
Product Expertise ��
- Material education and care instructions
- Size guidance and fit recommendations
- Styling advice and trend insights
- Investment guidance for jewelry collections
Problem Resolution ��
- Quality concerns and defect resolution
- Shipping issues and delivery problems
- Return coordination and exchanges
- Billing questions and refund status
�� International Customer Support
- Multi-language support: English, Spanish, French, Mandarin available
- Cultural sensitivity: Understanding diverse jewelry traditions
- Currency assistance: Converting prices and understanding charges
- Shipping expertise: International delivery requirements
Our Customer Service Promise ��
- First contact resolution: Solve most issues immediately
- Follow-up commitment: Ensure satisfaction with every solution
- Personal touch: Treating every customer as family
- Knowledgeable responses: Accurate information from jewelry experts
Contact us at support@virelaev.shop – we’re here to make your jewelry journey extraordinary! ✨