Terms & Conditions of Use

Welcome to VIRELAEV.SHOP. These Terms of Service (“Terms”) govern your use of our website and services. By accessing our website, creating an account, or making a purchase, you agree to be bound by these Terms.

SECTION 1 – WEBSITE TERMS & ELIGIBILITY

Age and Legal Capacity You must be at least 18 years old to make purchases on our website. If you are between 13-17 years old, you may browse our website but need parental or guardian consent to make purchases. Users under 13 are not permitted to create accounts or use our services.

Account Registration When you create an account with us, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your login credentials confidential and secure
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

Acceptable Use You agree to use our website only for lawful purposes and in accordance with these Terms. You may not:

• Use our website for any illegal or unauthorized purpose
• Violate any applicable local, state, national, or international laws
• Transmit any harmful, threatening, abusive, harassing, or offensive content
• Attempt to interfere with the proper functioning of our website
• Use automated systems to access our website without permission

SECTION 2 – PRODUCTS, PRICING & AVAILABILITY

Product Information We strive to provide accurate product descriptions, images, and specifications. However:

• Colors may appear differently due to monitor settings and lighting
• Actual products may have minor variations from photographs
• Measurements and specifications are approximate
• We reserve the right to correct errors in product information
• Product availability is subject to change without notice

Pricing Policy All prices are displayed in US Dollars (USD) unless otherwise specified:

• Prices are subject to change without notice
• The price at the time of your order confirmation is the price you pay
• Sale prices and promotional offers have specific terms and expiration dates
• We reserve the right to correct pricing errors
• Bulk pricing may be available for large quantity orders

SECTION 3 – ORDERING & ORDER ACCEPTANCE

Order Placement Process When you place an order with us:

• You are making an offer to purchase the items in your shopping cart
• Order confirmation does not guarantee acceptance of your order
• We reserve the right to accept or decline any order at our discretion
• Acceptance occurs when we ship your order and send shipping confirmation
• Large orders may require additional verification for security purposes

Order Modifications and Cancellations

• Orders may be modified or cancelled within 24 hours of placement
• A 5% processing fee applies to order cancellations
• Modifications depend on order status and product availability
• Custom or personalized orders cannot be modified once production begins
• Contact customer service immediately for any changes

SECTION 4 – PAYMENT TERMS

Accepted Payment Methods We accept the following payment methods:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• PayPal and PayPal Express Checkout
• Apple Pay and Google Pay digital wallets
• Shop Pay installment payments for qualified purchases
• Other payment methods as available at checkout

Payment Processing

• Payment is processed immediately upon order confirmation
• Pre-authorization charges may appear before final processing
• Failed payments will result in automatic order cancellation
• Payment must be completed within 30 minutes of order creation
• Currency conversion fees may apply to international payment methods

Payment Security We implement comprehensive security measures:

• 256-bit SSL encryption for all payment transactions
• PCI DSS compliance for credit card data protection
• Fraud detection and prevention systems
• We never store complete credit card information on our servers
• Secure payment gateway partnerships with trusted providers

SECTION 5 – SHIPPING, DELIVERY & RISK OF LOSS

Shipping Locations and Methods

• We ship from our fulfillment center in Shenzhen, China
• Primary delivery area is the United States (all 50 states)
• Multiple shipping speed options available at checkout
• International shipping expansion ongoing
• Certain locations may have shipping restrictions

Processing and Shipping Times

• Orders are processed within 2-3 business days
• Processing time is separate from shipping transit time
• Shipping times vary by selected method and destination
• Holidays and high-demand periods may extend processing times
• Custom orders require additional processing time

Delivery Requirements and Risk of Loss

• Orders over $200 require adult signature confirmation
• Accurate shipping address is the customer’s responsibility
• Risk of loss transfers to customer upon shipment from our facility
• Title transfers to customer upon delivery to the specified address
• Insurance is included with all shipping methods for customer protection

SECTION 6 – RETURNS, EXCHANGES & REFUNDS

Return Policy Overview

• 30-day return window from delivery date
• Items must be unworn and in original condition
• Original packaging and accessories must be included
• Return authorization required before shipping items back
• Customer pays return shipping unless item is defective or our error

Refund Processing

• Refunds processed within 5-7 business days after return inspection
• Refunds issued to original payment method used for purchase
• Processing fees and return shipping costs are non-refundable
• Store credit may be offered as an alternative to refunds
• Partial refunds may apply to items returned in less than perfect condition

Non-Returnable Items

• Earrings (for health and hygiene reasons)
• Custom or personalized jewelry pieces
• Items damaged by customer use or misuse
• Items returned without proper authorization
• Items returned after the 30-day return window

SECTION 7 – INTELLECTUAL PROPERTY RIGHTS

Website Content Ownership All content on our website is protected by intellectual property laws:

• Text, images, graphics, logos, and design elements
• Product photography and descriptions
• Website code, functionality, and user interface
• Trademarks, service marks, and trade names
• Video content, tutorials, and educational materials

Limited License for Users We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our website for personal, non-commercial purposes
• View and download content for personal reference only
• Print pages for your personal use
• Share our content on social media with proper attribution

Prohibited Uses of Our Content You may not:

• Reproduce, distribute, or display our content for commercial purposes
• Modify, adapt, or create derivative works from our content
• Use our content for competitive or commercial purposes without permission
• Remove copyright notices, watermarks, or other proprietary markings
• Use our trademarks or brand names without express written permission

SECTION 8 – PRIVACY & DATA PROTECTION

Information Collection and Use We collect and use information to:

• Process orders and provide customer service
• Improve our website, products, and services
• Communicate with customers about orders and promotions
• Prevent fraud and maintain website security
• Comply with legal requirements and regulations

Data Sharing and Protection

• We never sell personal information to third parties
• Data is shared only with service providers necessary for business operations
• All data transfers are protected by appropriate security measures
• Customers have rights to access, correct, and delete their personal information
• We comply with applicable privacy laws and regulations

SECTION 9 – WARRANTIES & DISCLAIMERS

Limited Product Warranties We provide limited warranties for:

• Manufacturing defects for 90 days from purchase date
• Material authenticity as described in product listings
• Misrepresentation of product specifications or quality
• Damage that occurs during shipping to customer

Disclaimer of Other Warranties Except as expressly stated, all products and services are provided “as is”:

• We disclaim all implied warranties of merchantability and fitness
• No warranty that products will meet your specific expectations
• Natural variations in handmade items are not considered defects
• Normal wear and tear from use is not covered under warranty

SECTION 10 – LIMITATION OF LIABILITY

Liability Limits Our liability is limited to the maximum extent permitted by law:

• Our maximum liability equals the purchase price of the affected items
• We are not liable for indirect, incidental, or consequential damages
• This includes lost profits, business interruption, or data loss
• Some jurisdictions do not allow liability limitations

Force Majeure Events We are not liable for delays or failures due to circumstances beyond our control:

• Natural disasters, extreme weather, or acts of God
• Government actions, regulations, or trade restrictions
• Labor strikes, supplier issues, or material shortages
• Internet outages, telecommunications failures, or technical problems
• Pandemic-related disruptions or public health emergencies

SECTION 11 – DISPUTE RESOLUTION & GOVERNING LAW

Governing Law and Jurisdiction These Terms are governed by:

• Federal laws of the United States for consumer protection matters
• International commerce and trade regulations
• State laws where applicable for contract disputes
• Industry standards and best practices for e-commerce

Dispute Resolution Process For disputes, we encourage this progression:

1. Direct communication with our customer service team
2. Good faith negotiation to resolve issues amicably
3. Mediation through approved alternative dispute resolution services
4. Binding arbitration if mediation is unsuccessful
5. Court proceedings only as a last resort

Class Action Waiver

• All disputes must be resolved on an individual basis
• Class action lawsuits and jury trials are waived
• Small claims court remains available for appropriate matters
• This waiver applies to the fullest extent permitted by law

SECTION 12 – MODIFICATIONS & UPDATES

Terms Updates We may modify these Terms periodically:

• Updates will be posted on our website with effective date
• Significant changes will be communicated via email when possible
• Continued use of our website constitutes acceptance of updated Terms
• Previous versions become invalid upon posting of new Terms

Service and Product Changes We reserve the right to:

• Modify, update, or discontinue products or services
• Change pricing, promotions, and policies
• Update website functionality and user experience features
• Alter shipping methods, coverage areas, or delivery options

SECTION 13 – CONTACT INFORMATION & LEGAL NOTICES

Customer Service Contact For questions about these Terms or our services:

• Email: support@virelaev.shop
• Business hours: Monday-Friday, 8 AM – 8 PM EST
• Response time: Within 24 hours for standard inquiries
• Live chat: Available during business hours on our website

Legal and Formal Notices Official legal communications should be sent to:

• Email: legal@virelaev.shop
• Subject line: Include “Legal Notice” for proper routing
• Content: Detailed description of legal matter or concern

Company Information

• Business name: Virelaev E-commerce Ltd.
• Founded: 2021
• Operations: International e-commerce and jewelry retail
• Fulfillment: Shenzhen, China
• Registration: Properly registered and compliant with applicable regulations

Effective Date and Acknowledgment These Terms of Service are effective as of [Current Date] and supersede all previous versions and agreements.

By using our website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all incorporated policies.

Contact Us For any questions about these Terms of Service, please contact our customer service team at support@virelaev.shop. We’re here to help clarify any aspects that may be unclear.

Thank you for choosing Virelaev. We’re committed to providing you with exceptional jewelry and service while maintaining fair and transparent business practices.