Hassle-Free 30-Day Returns

At Virelaev, we want you to absolutely love your jewelry purchase. If for any reason you’re not completely satisfied, our comprehensive return policy makes it easy to return or exchange your items.

�� Return Window

30 Full Days from the date your order is delivered to decide if you want to keep your jewelry. This gives you plenty of time to:

• Try on your pieces with different outfits
• Show friends and family for their opinions
• Consider if the style fits your lifestyle
• Ensure the sizing is perfect
• Decide if you truly love the pieces

✨ What You Can Return

Change of Mind Returns

• Style preference: Doesn’t match your personal taste
• Color difference: Looks different than expected online
• Size issues: Too large, too small, or uncomfortable fit
• Duplicate items: Received similar jewelry as gifts
• Lifestyle mismatch: Doesn’t suit your daily activities

Gift Returns

• Unwanted gifts: Received as gift but not your style
• Duplicate gifts: Already own similar pieces
• Wrong size: Gift giver guessed incorrectly
• Style mismatch: Doesn’t match recipient’s taste
• Occasion change: Event cancelled or changed

Quality Concerns

• Minor quality issues: Small flaws or inconsistencies
• Expectations not met: Lower quality than anticipated
• Comfort problems: Causes skin irritation or discomfort
• Durability concerns: Appears fragile or poorly made

�� Return Process Options

Option 1: Online Return Portal

1. Log into your account on our website
2. Find your order in the “Order History” section
3. Click “Return Items” next to the order
4. Select items you want to return
5. Choose reason from dropdown menu
6. Print return label (free for defects, $7.99 for other returns)
7. Package and ship using provided instructions

Option 2: Email Request

1. Email us at support@virelaev.shop
2. Include your order number and reason for return
3. Specify which items you want to return
4. Receive return authorization and instructions
5. Follow provided packing and shipping guidelines

�� Return Requirements

Item Condition

• Unworn appearance: No visible signs of wear or use
• Original condition: No scratches, dents, or alterations
• Clean condition: Free from makeup, perfume, or lotions
• Unaltered state: No repairs or modifications attempted

Required Inclusions

• Original packaging: Jewelry boxes, pouches, or protective materials
• All accessories: Cleaning cloths, chains, or additional components
• Documentation: Certificates of authenticity if provided
• Return authorization: Number provided when return is approved

Packaging Guidelines

• Secure packing: Use bubble wrap or protective materials
• Original box preferred: Use original packaging when possible
• Anti-tarnish protection: Keep silver pieces in protective bags
• Clear labeling: Include return authorization number visibly

�� Return Shipping Costs

Free Return Shipping

• Defective items: Manufacturing flaws or damage
• Wrong items: We sent incorrect jewelry
• Our errors: Any mistake on our part
• Quality issues: Items not meeting described standards

Customer Pays Return Shipping

• Change of mind: Personal preference or style changes
• Size exchanges: Wrong size ordered by customer
• Gift returns: Recipient doesn’t want the item
• Duplicate orders: Customer ordered multiple by mistake

Shipping Cost Guidelines

• Standard return shipping: Usually $7.99-$12.99
• Express return shipping: $19.99-$24.99 for faster processing
• International returns: Varies by location, typically $15-$35
• Insurance recommended: For valuable items over $200

⏱️ Processing Timeline

Return Journey Timeline

1. Authorization request: Same day response during business hours
2. Package in transit: 5-10 business days for standard shipping
3. Received at facility: Email confirmation sent immediately
4. Inspection period: 2-3 business days for evaluation
5. Refund processing: 5-7 business days after approval
6. Fund availability: Varies by payment method (1-10 business days)

Status Updates

• Authorization email: Return approval and instructions
• Tracking confirmation: When package is shipped to us
• Receipt confirmation: When we receive your return
• Inspection update: Status during evaluation process
• Refund notification: When refund is processed and sent

�� Non-Returnable Items

Health & Safety Restrictions

• Earrings: Cannot be returned due to hygiene regulations
• Body jewelry: Piercing jewelry for health and safety reasons
• Used intimately: Items that come in direct contact with body

Customization Exclusions

• Personalized jewelry: Engraved or custom-made pieces
• Special orders: Items made specifically for you
• Modified items: Jewelry altered after purchase
• Bespoke pieces: One-of-a-kind or commissioned items

Time & Condition Exclusions

• Late returns: Items returned after 30-day window
• Worn items: Jewelry showing clear signs of wear
• Damaged returns: Items damaged by customer use
• Incomplete returns: Missing original packaging or components

�� Exchange vs. Return Options

Exchange Benefits

• Size swaps: Get the perfect fit without full return process
• Color changes: Try different color variations
• Style upgrades: Move to higher-value items (pay difference)
• Style downgrades: Switch to lower-value items (receive credit)

When to Choose Exchange

• Size uncertainty: Want to try different size
• Color options: Interested in other available colors
• Style evolution: Found something better in our collection
• Gift adjustment: Need different item for gift recipient

When to Choose Return

• Complete dissatisfaction: Don’t want similar items
• Budget changes: Need full refund for financial reasons
• Style departure: Moving away from jewelry type entirely
• Duplicate ownership: Already have similar pieces

�� Gift Return Special Policies

Gift Receipt Returns

• No purchase info needed: Gift receipts contain necessary details
• Refund options: Store credit or refund to original purchaser
• Privacy protection: Gift giver’s payment info stays private
• Value protection: Full value credited regardless of sale prices

Without Gift Receipt

• Order lookup: We can find orders with recipient information
• Store credit option: Current retail value in store credit
• Exchange allowance: Equal value exchanges permitted
• Proof alternatives: Email confirmations or recipient details

�� Return Support & Assistance

Customer Service Help

• Email: support@virelaev.shop
• Subject line: “Return Request – [Order Number]”
• Response time: Within 12 hours during business days
• Phone support: Available for complex return situations

Common Return Questions

• Sizing guidance: Help choosing correct size for exchanges
• Condition assessment: Advice on whether items meet return standards
• Shipping methods: Recommendations for safe return shipping
• Timeline clarification: Expected processing and refund dates

Return Tips for Success

• Act promptly: Start return process early in 30-day window
• Document condition: Take photos before wearing items
• Keep packaging: Store original boxes and materials safely
• Follow instructions: Adhere to provided return guidelines
• Track shipment: Use tracking for returns over $100

Our Return Promise We believe in making returns as easy as possible because we want you to shop with confidence. If you’re not happy with your jewelry, we’re not happy either. Let us make it right!

Contact support@virelaev.shop to start your return or for any questions about our return policy. We’re here to help make your experience exceptional!