Flexible Order Changes Made Simple

At Virelaev, we understand that sometimes you need to make changes to your jewelry order. That’s why we’ve designed a straightforward cancellation process that puts you first.

⏱️ Cancellation Window

• 24-hour window: Cancel within 24 hours of placing your order
• Same-day only: Cancellations must be requested on the same day as purchase
• Before processing: Once we’ve started preparing your order for shipment, cancellation isn’t possible

�� Processing Fee A modest 5% processing fee applies to cover administrative costs and payment processing charges. This small fee helps us maintain competitive pricing while covering our operational expenses.

�� Order Modifications Instead of cancelling, consider modifying your order:

• Size changes (if available in stock)
• Color variations (subject to availability)
• Quantity adjustments
• Complete item swaps receive 100% refund credit toward new purchase

�� How to Request Cancellation

Email Method (Recommended) Send your cancellation request to support@virelaev.shop including:

• Your complete order number
• Reason for cancellation (helps us improve)
• Preferred refund method
• Alternative product interest (optional)

Important Information to Include:

• Full name on the order
• Email address used for purchase
• Order confirmation details
• Specific items you want to cancel (for partial cancellations)

⚡ Response Timeline

• Business hours: 2-4 hours response time
• After hours: Next business day response
• Business days: Monday through Friday, 9 AM – 6 PM EST
• Urgent requests: Mark email subject as “URGENT CANCELLATION”

�� Refund Processing

• Approval notification: Email confirmation within hours
• Refund timeline: 3-7 business days to original payment method
• PayPal refunds: Typically faster (1-3 business days)
• Credit card refunds: 3-5 business days
• International cards: May take up to 10 business days

�� Non-Cancellable Items

• Custom or personalized jewelry (once production begins)
• Orders already shipped from our facility
• Items with expedited processing
• Special orders or pre-orders in production

�� Pro Tips for Smooth Cancellations

• Act quickly – the sooner you contact us, the better
• Keep your order confirmation email handy
• Consider exchange options before full cancellation
• Double-check product details before ordering to avoid cancellations

Alternative Solutions Before cancelling, consider these options:

• Hold for later: We can hold your order for up to 48 hours
• Address changes: Modify shipping details if that’s the issue
• Gift conversion: Convert to a gift order with different recipient
• Store credit: Receive 100% value for future purchases

For any questions about our cancellation policy, reach out to support@virelaev.shop – we’re here to help make your experience as smooth as possible!