Quality Guaranteed, Satisfaction Promised
At Virelaev, we stand behind every piece of jewelry we create and sell. Our comprehensive refund policy ensures that you can shop with complete confidence, knowing that we’re committed to your satisfaction.
✅ Eligible Refund Situations
Quality & Manufacturing Issues
- Defective items: Manufacturing flaws or poor craftsmanship
- Damaged arrival: Items broken or damaged during shipping
- Missing components: Loose stones, broken clasps, or missing parts
- Material issues: Tarnishing or discoloration upon arrival
- Wrong specifications: Items not matching website descriptions
Shipping & Order Errors
- Wrong items sent: Received different jewelry than ordered
- Missing items: Incomplete orders or missing pieces
- Incorrect sizing: Wrong size shipped due to our error
- Duplicate shipments: Accidentally charged for multiple orders
�� Refund Process
Step 1: Contact Us Quickly
- Timeline: Email us within 7 days of delivery
- Email: support@virelaev.shop
- Include: Order number, photos of issues, detailed description
- Subject line: “Refund Request – [Order Number]”
Step 2: Provide Documentation
- Clear photos: Show the issue from multiple angles
- Packaging: Include images of how item arrived
- Comparison: Show difference from website if applicable
- Order details: Confirmation email and receipt
Step 3: Receive Authorization
- Review time: 24-48 hours for most requests
- Approval email: Return authorization number provided
- Return label: Prepaid shipping label for eligible returns
- Instructions: Detailed packing and shipping guidelines
Step 4: Return Process
- Secure packaging: Use original packaging when possible
- Include everything: All accessories, certificates, and materials
- Authorization number: Include with returned items
- Ship promptly: Return within 30 days of authorization
Step 5: Refund Completion
- Inspection: 2-3 business days after we receive your return
- Processing: 5-7 business days for refund to be issued
- Notification: Email confirmation when refund is sent
- Timeline: Funds appear based on payment method used
�� Refund Timeline by Payment Method
Digital Payments (Fastest)
- PayPal: 1-3 business days
- Apple Pay: 1-3 business days
- Google Pay: 1-3 business days
Credit Cards
- Visa/MasterCard: 3-5 business days
- American Express: 3-7 business days
- Discover: 3-5 business days
Debit Cards & Bank Transfers
- Debit cards: 5-7 business days
- Direct bank transfers: 7-10 business days
- International cards: 7-14 business days
�� Return Requirements
Item Condition Standards
- Unworn condition: No signs of wear, scratching, or damage
- Original packaging: Include boxes, pouches, and all materials
- Certificates included: Any authenticity or care certificates
- Complete accessories: Cleaning cloths, chains, or extra components
Required Documentation
- Return authorization number: Must be obtained before shipping
- Original order confirmation: Email or printed receipt
- Return packing slip: Included with authorization
- Photos of packaging: Document condition when returning
�� Non-Refundable Situations
Customer Responsibility Issues
- Normal wear damage: Scratches, dents from regular use
- Misuse damage: Damage from improper care or cleaning
- Lost components: Items lost or damaged after delivery
- Late returns: Returns attempted after 30-day window
Policy Exceptions
- Custom jewelry: Personalized or custom-made pieces (unless defective)
- Final sale items: Clearly marked clearance or special promotion items
- Hygiene items: Earrings and body jewelry (health regulations)
- Altered items: Items modified after purchase
�� Quality Guarantee Details
What We Guarantee
- Material authenticity: Sterling silver is genuine .925 silver
- Plating quality: Gold plating meets thickness specifications
- Gemstone accuracy: Natural vs. synthetic clearly labeled
- Craftsmanship standards: Professional construction and finishing
- Description accuracy: Items match website specifications
Inspection Process
- Pre-shipment quality check: Every item inspected before packing
- Material verification: Authenticity confirmed at source
- Functionality testing: Clasps, chains, and mechanisms tested
- Visual inspection: Color, finish, and appearance verified
- Packaging review: Proper protective packaging ensured
�� International Refund Considerations
Customs & Duties
- Return shipping: Free for defective items to US customers
- International returns: Customer pays return shipping for non-defects
- Duty refunds: Original duties/taxes not refundable by us
- Customs declarations: Properly declared as returns
Currency & Exchange
- USD refunds: All refunds processed in US Dollars
- Exchange rates: Bank applies current rates for conversions
- Conversion fees: Bank fees for currency exchange not covered
- International processing: May take additional 3-5 days
⚡ Expedited Refund Options
Rush Processing
- Emergency situations: Medical or financial hardship
- Wedding deadlines: Time-sensitive event needs
- Gift emergencies: Holiday or birthday timing issues
- Contact us: Explain urgency for priority handling
Store Credit Alternative
- Instant credit: Immediate store credit for future purchases
- Bonus value: Sometimes offered as goodwill gesture
- No expiration: Store credit never expires
- Transferable: Can be gifted to others
�� Refund Support
Contact Information
- Email: support@virelaev.shop
- Subject: “Refund Request” or “Quality Issue”
- Business hours: Monday-Friday, 9 AM-6 PM EST
- Response time: Within 12 hours for refund requests
Information to Include
- Order number: Found in confirmation email
- Item details: Specific pieces with issues
- Photo evidence: Clear images of problems
- Purchase date: When order was placed
- Delivery date: When items were received
Our Refund Promise We’re committed to making any refund process as smooth and fair as possible. If there’s an issue with your jewelry, we’ll work with you to find the best solution. Your satisfaction is our success!
Contact support@virelaev.shop for any refund questions or to start the process. We’re here to help!